Privacy Policy

1. Privacy Policy Overview

This Privacy Policy outlines how your personal information is collected, used, stored, disclosed, and protected when you:

• Browse or interact with our website feltandfork.com;
• Request information or submit an enquiry through our Contact Us page;
• Make a reservation or booking enquiry through our Reservations page;
• Subscribe to our newsletter or marketing communications;
• Engage with us regarding private dining, corporate functions, seasonal menus, or live poker evenings.

We process personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, other relevant data protection laws.

2. Information We Collect

The information we collect depends on how you interact with Felt And Fork. We may collect the following categories of information:

2.1 Information you provide to us directly

When you voluntarily provide information through our website or communications, we may collect:

• Reservation and booking details – name, contact number, email address, booking date and time, party size, dining preferences, seating requests, and relevant notes (e.g., dietary requirements, accessibility needs, occasion details).
• Private dining and corporate function enquiries – business or organisation name, role or title, event type, expected guest numbers, preferred dates and times, and any additional event requirements.
• Contact and feedback information – name, email address, phone number, and any information you choose to include in your message or feedback submitted via our Contact Us page.
• Newsletter and marketing signups – name, email address, communication preferences, and any relevant interest indicators (e.g., seasonal menu updates, wine cellar highlights, exclusive poker evenings).
• Special requests and preferences – dietary restrictions, allergies, special occasions, seating preferences, and hospitality or entertainment preferences you choose to share.

2.2 Information collected automatically

When you visit our website, certain information may be collected automatically to help us understand how our site is used and to improve its performance. This may include:

• IP address and approximate location (e.g., city, country);
• Device information, browser type, and operating system;
• Pages visited, time and date of visits, time spent on each page, click paths, and referring websites;
• Standard log data used for security monitoring and website diagnostics.

2.3 Information from cookies and similar technologies

We use cookies and similar tracking technologies to operate and enhance our website experience. For detailed information about the types of cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

3. How Your Information Is Used

We use your information only for legitimate hospitality and business purposes, and in a manner consistent with the expectations of guests of a premium restaurant and social venue. Specifically, we may use your information to:

• Process and manage reservations – confirm bookings, manage waitlists, coordinate seating, and communicate with you about your reservation or event.
• Provide and personalise our services – accommodate dietary requirements or accessibility needs, tailor menu recommendations, and create a personalised dining or poker evening experience.
• Respond to enquiries – answer questions about our restaurant, seasonal menus, tasting experiences, wine cellar, live poker evenings, private dining, and corporate functions.
• Send administrative communications – send booking confirmations, reminders, updates about changes to your reservation or event, and important information about our operations or policies.
• Send marketing communications (with your consent) – share news about seasonal menus, chef's tasting experiences, wine events, invitation-style poker evenings, special offers, and venue updates if you have opted in to receive such communications. You may opt out at any time.
• Maintain and improve our website – analyse usage patterns, monitor performance, troubleshoot technical issues, and refine content to provide a calm, refined, and user-friendly experience.
• Support security and compliance – help prevent fraud or misuse of our services, and comply with legal obligations, regulatory requirements, or lawful requests from authorities.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, understand how our digital content is used, and support the smooth operation of feltandfork.com. Cookies may be set by us (first-party cookies) or by third parties providing services on our behalf (third-party cookies).

We may use cookies for purposes such as:

• Essential functionality – enabling core site features, such as navigation, basic preferences, and secure form submissions.
• Performance and analytics – understanding how visitors interact with the site, such as which pages are most frequently viewed, to help refine our content.
• Preference management – remembering certain choices you have made, such as language, region, or cookie consent selections.

Where analytics tools or similar technologies are used, data is typically aggregated and does not directly identify you. However, some tools may collect information that could be considered personal information under applicable laws.

You can manage or disable cookies through your browser settings or via the options presented in our cookie consent banner. Please note that blocking some types of cookies may impact your experience of the site. For more details, please review our dedicated Cookie Policy.

5. Data Sharing and Confidentiality

We respect the confidentiality of your information and limit disclosure to what is necessary and appropriate for a premium hospitality business. We may share your information in the following circumstances:

• Service providers and partners – with trusted third-party service providers who assist us in operating our website and delivering our services, such as:
• Reservation and table management platforms;
• Secure payment processors (for deposits or event payments, where applicable);
• Email and newsletter distribution platforms;
• Website hosting, security, and analytics providers.
• Legal and regulatory obligations – where required or authorised by law, regulation, or legal process, or in response to valid requests from government agencies or regulatory bodies.
• Protection of rights and safety – where reasonably necessary to protect the rights, property, or safety of our guests, team members, the public, or Felt And Fork, and to detect, prevent, or address fraud, security, or technical issues.
• Business transfers – in the unlikely event of a merger, acquisition, restructuring, or sale of some or all of our assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

We require our service providers to handle personal information securely and in accordance with applicable privacy laws, and we do not permit them to use your information for their own unrelated purposes.

6. Third-Party Services

Our website and services may incorporate or connect with third-party tools, platforms, or services. Examples may include:

• Online reservation and booking systems;
• Secure payment gateways for deposits or event bookings;
• Email newsletter and marketing automation providers;
• Analytics and performance monitoring services;
• Embedded social media content or sharing tools.

These third parties may collect, use, and store your information according to their own privacy policies, which may differ from ours. When you interact directly with a third-party service (for example, by completing a payment form hosted by a payment gateway), that interaction is governed by the privacy policy and terms of that third party.

We encourage you to review the privacy policies of any third-party services you interact with via our website, particularly when providing payment details or other sensitive information.

7. Security Measures

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures may include:

• Using secure protocols (such as HTTPS) to encrypt data in transit between your browser and our website;
• Restricting access to personal information to team members and service providers who require it for legitimate business purposes and who are subject to confidentiality obligations;
• Using reputable hosting providers and maintaining technical safeguards appropriate for a modern hospitality website;
• Regularly reviewing our website and systems for potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards and reviewing our practices periodically.

8. International Data Transfers

Felt And Fork is based in New Zealand. However, some of our trusted service providers, systems, or servers may be located outside New Zealand or may process data in multiple jurisdictions.

As a result, your personal information may be transferred to, stored in, or accessed from countries that may have different data protection standards to those in New Zealand. Where we transfer personal information internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information is protected in a manner consistent with this Privacy Policy and applicable law.

By using our website or providing your personal information to us, you consent to the possible transfer of your information outside New Zealand as described in this section.

9. Your Rights and Choices

Subject to applicable law, you may have certain rights in relation to your personal information. These may include the right to:

• Access – request confirmation of whether we hold personal information about you and request access to that information.
• Correction – request that we correct or update any personal information that is inaccurate, incomplete, or out of date.
• Deletion – request that we delete personal information we hold about you, where there is no compelling reason for us to retain it (for example, where we are not required to retain it by law or for legitimate business purposes).
• Withdraw consent – where we rely on your consent to process personal information (for example, sending marketing communications), you may withdraw that consent at any time.
• Object or restrict processing – in certain circumstances, object to or request that we limit how we use your personal information.

You can exercise these rights or raise a privacy-related concern by contacting us using the details in the Contact Us section below. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and in accordance with applicable laws.

You also have the right to opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

10. Policy Updates

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or the way we operate our restaurant and social events.

When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice where appropriate (for example, by highlighting changes on our website or contacting you directly where required by law).

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Felt And Fork
New Zealand
Website: https://feltandfork.com

To help us respond effectively, please include your name, contact details, and a clear description of your request or concern. If you are contacting us about a specific reservation, event, or communication, please include any relevant reference details.

If you are not satisfied with our response, you may have the right to raise your concern with the Office of the Privacy Commissioner in New Zealand or the relevant supervisory authority in your jurisdiction.