Terms & Conditions

Acceptance of Terms

By accessing, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agree to comply with these Terms and all other policies referenced on the Website. Your continued use of the Website constitutes ongoing acceptance of any updated Terms in effect at the time of your visit.

If you do not agree to these Terms, you are not permitted to use the Website, make reservations through it, or otherwise engage with our online services.

Eligibility & Age Restriction

Felt And Fork is a New Zealand restaurant offering refined dining and invitation-style offline poker evenings. Our restaurant services and live poker events are intended for guests aged 18 years and over, in accordance with New Zealand law.

By making a reservation, submitting an enquiry, or attending any poker event, you confirm that:

• You are at least 18 years of age; and
• You are legally capable of entering into binding agreements in New Zealand.

We reserve the right to request valid photo identification and to deny entry, service, or participation if age eligibility cannot be satisfactorily verified.

Reservations & Event Policies

Advance reservations are required for à la carte dining, seasonal menus, chef's tasting menus, and all live poker evenings. Reservations may be made via our Reservations page or by contacting us directly through the details provided on our Contact Us page.

By placing a reservation, you agree that:

• All information you provide (including contact details and party size) is accurate and complete.
• We may contact you to confirm, amend, or clarify your booking details.
• We may apply specific booking conditions (such as holding deposits, set menus, or minimum spend requirements) for peak dates, private dining, or special events.

We reserve the right, at our sole discretion and in line with our hospitality standards, safety considerations, and event capacities, to confirm, deny, modify, or cancel any reservation or event participation. Where possible, we will take reasonable steps to notify you of material changes using the contact details you have supplied.

Responsible Entertainment

Our live poker evenings are curated as offline, invitation-style social experiences that complement our dining programme. They are designed strictly for recreational entertainment and social interaction.

By participating in our poker evenings, you acknowledge and agree that:

• No cash prizes, wagering, or gambling for monetary gain is permitted at the venue.
• Any chips, tokens, or scoring mechanisms used during poker evenings have no cash value and cannot be exchanged for money, credit, or goods.
• Participation is by invitation or confirmed reservation only, and may be subject to availability and suitability.

We promote a responsible and respectful environment. We may, at our discretion, pause or discontinue poker activities for operational, safety, or conduct-related reasons.

Restaurant Services & Website Information

The Website provides information about our restaurant services, including (without limitation) our seasonal menu, chef's tasting menus, wine cellar, private dining, and corporate functions. While we endeavour to ensure that all information on the Website is accurate, current, and complete, it is provided for general guidance only.

You acknowledge and agree that:

• Menus, dishes, ingredients, beverage lists, pricing, and availability are subject to change at any time without notice.
• Photography and descriptions are illustrative and may not exactly reflect current offerings or presentation.
• We may update, suspend, or withdraw Website content, functionality, or features without prior notice.

Specific details for your visit, event, or function will be confirmed directly with you at the time of booking.

User Conduct & Venue Behaviour

We are committed to providing a welcoming, elegant, and safe environment for all guests and team members. When using this Website or attending our premises, you agree to conduct yourself respectfully and lawfully at all times.

You must not engage in conduct that is abusive, discriminatory, threatening, harassing, defamatory, or otherwise offensive toward our staff, other guests, or any third party. You must also comply with all reasonable instructions from our team relating to:

• Health, safety, and hygiene requirements;
• Dress codes, photography, and device usage;
• Responsible consumption of alcohol and participation in poker evenings;
• General venue policies and code of conduct.

We reserve the right to refuse service, request that you leave the premises, and/or decline future bookings where your behaviour is, in our reasonable opinion, disruptive, unlawful, or inconsistent with our hospitality standards.

Intellectual Property

All content on this Website — including but not limited to text, copy, editorial content, design elements, graphics, logos, icons, photographs, videos, and layout ("Content") — is the intellectual property of Felt And Fork or is used under appropriate licence or permission from third-party rights holders.

Except as expressly permitted by law, you may not, without our prior written consent:

• Copy, reproduce, modify, adapt, translate, or create derivative works from the Content;
• Distribute, transmit, publish, display, sell, license, or otherwise exploit the Content;
• Use any trade marks, business names, or branding associated with Felt And Fork in a way that may cause confusion or imply endorsement.

Limited personal, non-commercial viewing and printing of Website pages is permitted for your own reference, provided that you do not modify the Content and retain all proprietary notices.

Liability Disclaimer

To the fullest extent permitted by New Zealand law, the Website and its Content are provided on an "as is" and "as available" basis, without any warranties, representations, or guarantees of any kind, whether express or implied.

Without limiting the foregoing, and to the extent allowed by law, Felt And Fork does not accept liability for:

• Any inaccuracies or omissions in Website Content or third-party information accessible from the Website;
• Any direct, indirect, incidental, consequential, or special loss or damage arising from or in connection with your use of, or inability to use, the Website;
• Any loss or damage arising from events or circumstances beyond our reasonable control, including but not limited to network failures, technical issues, or acts of third parties.

While we take reasonable measures to maintain a safe, secure environment at our premises, you attend Felt And Fork, and participate in any dining or poker activities, at your own risk, subject always to any non-excludable rights you may have under applicable consumer laws.

Policy Updates & Contact

We may update, amend, or replace these Terms from time to time to reflect changes in our operations, legal requirements, or guest experience. Updated Terms will be posted on this page with an updated effective date, and will apply from the time they are published.

We encourage you to review this page regularly to ensure you remain informed of the current Terms governing your use of the Website and your engagement with our services.

If you have any questions, concerns, or requests for clarification regarding these Terms & Conditions, please reach out to us using the contact details provided on our Contact Us page.